Reporting Power Outages
your lights go off please report it to our main office. We are at
your service 24 hours a day.
DAY OR NIGHT
(865) 475-2032 JEFFERSON COUNTY
(423) 586-4755 HAMBLEN COUNTY
(865) 828-5225 GRAINGER COUNTY
reporting power failures please go through the following steps:
your breakers or fuses to make sure the trouble is not in your
service panel. When checking your breaker, be sure to push the
switch all the way off and a little beyond the off position before
returning it to the on position.
with your neighbors to see if their lights are off also.
have your AEC account number or meter number available.
Generator Safety: Double Throw Switch Essential
you keep a standby generator for emergencies, you must use an appropriate
double throw transfer switch to prevent electricity from flowing
from your generator back out onto utility power lines during an
outage and electrocuting line workers trying to restore power. When
regular electric service has been restored, a double throw switch
can also prevent power from flowing back in and destroying the generator.
Use of these types of transfer switches is a requirement of the
National Electrical Code. If you use a standby generator and have
questions about using a double throw switch, please call your co-op