View/Pay My Account View/Pay My Account

Experiencing difficulty connecting
to our online service: click here




Report An Outage 24/7
(865) 475-2032 Jefferson & Sevier County
(423) 586-4755 Hamblen County
(865) 828-5225 Grainger County

Member Services

NOTICE OF TROUBLE

The member should notify AEC immediately if they become dissatisfied for any reason, or should there be any defects, trouble, or accidents affecting the supply of electricity. Such notice, if verbal, should be confirmed in writing.

INTERRUPTION OF SERVICE

AEC will use reasonable diligence in supplying current, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from: interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service

VOLTAGE FLUCTUATIONS CAUSED BY CUSTOMER

Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to AECs system. AEC may require the customer, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations.

ADDITIONAL LOAD

The service connection, transformers, meters and equipment supplied by AEC for each customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of AEC. Failure to give notice of additions or changes in load shall render customer liable for any damage to any of AECs lines or equipment caused by the additional or changed installation.

STANDBY AND RESALE OF POWER

All purchased electric service (other than emergency or standby service) used on the premises of customer shall be supplied exclusively by AEC, and the customer shall not, directly or indirectly, sell, sublet, assign or otherwise dispose of the electric service or any part thereof.

SHORTAGE OF ELECTRICITY

In the event of an emergency or conditions causing electricity shortages, AEC may allocate the amount of electricity to be made available to our customers. The allocation of electricity may include time or usage restrictions. If such actions become necessary, the customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety and welfare. If the customer fails to comply with such allocation or restriction, AEC may take such remedial actions as it deems appropriate under the circumstances. Such actions might include temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity.

STANDBY GENERATOR SAFETY: DOUBLE THROW SWITCH ESSENTIAL

If you keep a standby generator for emergencies, you must use an appropriate double throw transfer switch to prevent electricity from flowing from your generator back out onto utility power lines during an outage and electrocuting line workers trying to restore power. When regular electric service has been restored, a double throw switch can also prevent power from flowing back in and destroying the generator. Use of these types of transfer switches is a requirement of the National Electrical Code. If you use a standby generator and have questions about using a double throw switch, please call your co-op for assistance.