IF YOU FIND YOURSELF IN A BIND AND STRUGGLING
TO PAY YOUR ELECTRIC BILL, TALK TO US ABOUT IT.

WE CAN WORK WITH YOU AND POINT YOU TOWARD SOURCES OF ASSISTANCE.

Bottom line: AEC wants to help you find a way to pay your electric bill. In many cases, assistance
of some type is available. The best way to improve your odds of obtaining help is to contact us
at extension 1820 early in the process; ideally, within the 10-day grace period after your due
date. We are often able to help you make arrangements for making a payment that is outside that
time frame.

Sources of monetary assistance vary by county of residence; see contact information below. To apply
for aid, you’ll need some documentation: perhaps a copy of your late notice or a print-out of your
electric bill. We can help you with that. Each agency determines eligibility for assistance based
on factors like age, income, number in household, etc. If your application is approved, you’ll
bring AEC a voucher issued by the agency and we’ll apply that amount to your electric account.

If you live in Jefferson County, contact the Douglas-Cherokee Economic Authority at 865.475.4745.
In Grainger County, you can reach Douglas-Cherokee by calling 865.828.5228. For Hamblen County
residents, Morristown/Hamblen Central Services is a potential source of assistance, as is
Douglas-Cherokee.
Both agencies share the same office space and can be reached at 423.586.9431. AEC members in Sevier
County may reach Douglas Cherokee at 865.453.7131; in addition, other agencies like the Salvation
Army or the Smoky Mountain Area Rescue Ministry may be able to help.


Billing

  • Bills will be rendered monthly, and are due at the net (smaller) amount on or before the due date.
  • Failure to receive bill will not release customer from payment obligation.
  • If the due date falls on a weekend or a holiday that is observed by the Cooperative, the next working day will be considered as a day of grace for delivery of payment.
  • If the bill is not paid on time, a second notice will be sent 5 days after the due date. If a bill has not been paid 10 days after the due date, the member’s service may be discontinued.
  • If you would like to make a contribution to Project Deserve, an emergency assistance program for elderly and disabled members, please call ext. 1107.
    Any customer billing, paid on time by check, later returned as “unpayable” by the customer’s bank shall have the discount forfeited and added to the bill along with a $15.00 minimum return check charge.
  • Please contact our Bookkeeping Department for account information or questions @ ext.1820.

Payment By ACHACH

A convenient way to pay your electric bill! Free bank draft from your checking account.
Savings: Save the cost of postage stamps & a trip to our office. No cost to sign up for this program.
No Late Payments: The ACH program will provide you with the assurance that your monthly payment is made on time.
Easy to Use: You can eliminate the time of writing a check and mailing a payment each month.
You still receive your Bill: We still send you a bill each month as we have always done. Your payment will be automatically deducted from your checking account.
Simple Enrollment: Just click on the link for a downloadable enrollment. Return the ACH-form 2017 and we’ll get you started! 

Payment Using Credit Card
AEC members may render payment of their electric deposit, monthly electric bills, or any other applicable fees, via their Discover, VISA or MasterCard. Our Interactive Voice Response system is capable of processing these transactions. It’s available 24/7, and there’s no convenience fee.  Call the Co-op, select option “2,” and have your electric account number ready to take advantage of this convenient and secure option for paying your electric bill.


Payment Options and Locations

  1. By mail to: Appalachian Electric Cooperative P.O. Box 710 Jefferson City, Tennessee 37760 – 0710
  2. In person at main office in New Market 7:30 am – 5:00 P.M. Monday through Friday
  3. Online at www.aecoop.org
  4. In night depository beside drive-through window at the main office. (Checks & Money Orders Only)
  5. At any of the following locations:
  •  BB & T (Jefferson City, Dandridge, Kodak)
  • Citizens Bank & Trust – (Rutledge & Bean Station)
  • Citizens Bank of New Tazewell (Bean Station & Morristown)
  • Citizens National Bank (Dandridge, Kodak, Jefferson City & White Pine)
  • Colonial Loan – Morristown (Radio Center)
  • Community National Bank (Jefferson City, Morristown)
  • First Peoples Bank (Jefferson City, Alpha & Dandridge)
    First Tennessee Bank (Dandridge, White Pine and Morristown) – Customers Only
  • FSG Bank (Jefferson City & Dandridge)
  • New South Credit Union (Rutledge)
  • Regions Bank (Jefferson City & Morristown – Customers Only)
  • Rutledge Hardware (Rutledge)
  • Tennessee State Bank (Jefferson City, Kodak & Sevier County)
  • US Bank (Jefferson City and White Pine)

6. Complete and submit this ACH-form 2017 (along with a voided check from your bank account) to our Bookkeeping department to sign up for our free and convenient ACH (electronic transfer) plan. Please contact ext. 1107 for more information.
7. Use our Interactive Voice Response system to pay your electric bill over the phone with a debit or credit card. This feature is accessible 24/7, and there’s no processing fee. Just call the Co-op, select option “2”, and have your electric account number handy.


Levelized Billing Program

level

AEC’s Levelized Billing program allows our residential members to manage their energy budget by spreading payment amounts out during the course of the year—thereby reducing the “spikes” than often result during hot summers and cold winters.

It’s important to note that Levelized Billing does not reduce electric bills. If you sign up to participate, you will still pay for the total usage that you would have, otherwise. You’ll just be paying a more consistent amount from month to month. Of course, your bill amount will be directly related to your electrical use. But generally speaking, folks in our service area typically use more energy in the summer (trying to stay cool) and in the winter (trying to keep warm). Instead of having electric bills that may be significantly higher during those months of the year, Levelized Billing allows our members to plan for monthly bills that fall within an anticipated average range—based on past use, and adjusted for current use.

In order to participate, you must:

  • have been an AEC residential customer at your current service location for 12 months or longer
  • sign up anytime from April 1 through October 31 by contacting AEC extension 1146.
  • pay your electric bills promptly. (Failure to make payment within 10 days after the due date may result in cancellation.)

Here’s how your Levelized Bill is calculated.

First, we look at your last 12 months of use—not the amount of your past bills. The total number of kilowatt-hours you used during the last year is then multiplied by the current retail rate that Appalachian Electric Cooperative charges for electricity. Then we multiply that number by 1.05, add the base customer charge, and divide the resulting number by 12. This is your Levelized Billing amount.

Your account is reviewed monthly and adjusted accordingly. As the oldest month drops off, the most recent month is added in. This keeps a true average by using the current 12-month average use. Your meter is still read monthly, and (when all’s said and done) you still end up paying for exactly the amount of electricity you use—no more, and no less.

Once again, Levelized Billing is a great tool for budgeting. But it doesn’t mean you pay less for electricity each year. It means that you will pay more in some months (usually the milder months in spring and fall) than you would have, otherwise. It also means that you will pay less than you would, otherwise, during months when we typically see more extreme weather, in summer and winter. Just as the name implies, it “levels out” your payment amounts during the course of the year.