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(865) 475-2032 Jefferson & Sevier County
(423) 586-4755 Hamblen County
(865) 828-5225 Grainger County

Billing Information


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  • Bills will be rendered monthly, and are due at the net (smaller) amount on or before the due date.
  • Failure to receive bill will not release customer from payment obligation.
  • If the due date falls on a weekend or a holiday that is observed by the Cooperative, the next working day will be considered as a day of grace for delivery of payment.
  • If the bill is not paid on time, a second notice will be sent 5 days after the due date. If a bill has not been paid 10 days after the due date, the member’s service may be discontinued.
  • If you would like to make a contribution to Project Deserve, an emergency assistance program for elderly and disabled members, please call ext. 1107.
  • Any customer billing, paid on time by check, later returned as “unpayable” by the customer’s bank shall have the discount forfeited and added to the bill along with a $15.00 minimum return check charge.
  • Please contact our Bookkeeping Department for account information or questions @ ext.1820.

Payment By ACH

  A convenient way to pay your electric bill! Free bank draft from your checking account.

    Savings: Save the cost of postage stamps & a trip to our office. No cost to sign up for this program.

    No Late Payments: The ACH program will provide you with the assurance that your monthly payment

                                    is made on time.

    Easy to Use: You can eliminate the time of writing a check and mailing a payment each month.

    You still receive your Bill: We still send you a bill each month as we have always done. Your

                                                payment will be automatically deducted from your checking account.

    Simple Enrollment: Just click on the link for a downloadable enrollment form. Return the form

                                    and we'll get you started!   ACH Authorization Form


Payment Using Credit Card

AEC members may choose the option of rendering payment of their electric deposit, monthly electric bills, or any other applicable fees, via their Discover, VISA or MasterCard. All Cashier Department personnel have been thoroughly trained to process this type of transaction. Please call ext. 1248 for more information. A $3.00 fee is added to these transactions.


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  1. By mail to:
    Appalachian Electric Cooperative
    P.O. Box 710
    Jefferson City, Tennessee 37760 - 0710
  2. In person at main office in New Market 7:30 am - 5:00 P.M. Monday through Friday
  3. In night depository beside drive-through window at the main office. (Checks & Money Orders Only)
  4. Online at
  5. At any of the following locations:
    • BB & T (Jefferson City, Dandridge, Kodak)
    • Citizens Bank & Trust - (Rutledge & Bean Station)
    • Citizens Bank of New Tazewell (Bean Station & Morristown)
    • Citizens National Bank (Dandridge, Kodak, Jefferson City & White Pine)
    • Colonial Loan - Morristown (Radio Center)
    • Community National Bank (Jefferson City, Morristown)
    • First Peoples Bank (Jefferson City, Alpha & Dandridge)
    • First Tennessee Bank (Dandridge, White Pine and Morristown) - Customers Only
    • FSG Bank (Jefferson City & Dandridge)
    • New South Credit Union (Rutledge)
    • Regions Bank (Jefferson City & Morristown - Customers Only)
    • Rutledge Hardware (Rutledge)
    • Tennessee State Bank (Jefferson City, Kodak & Sevier County)
    • US Bank (Jefferson City, Dandridge and White Pine)
  6. ACH (electronic transfer) plan available upon request Please contact ext.1107
  7. By Phone at 865.475.2032 ext.1248 using your credit card.

Levelized Billing

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AEC’s Levelized Billing program allows our residential members to manage their energy budget by spreading payment amounts out during the course of the year—thereby reducing the “spikes” than often result during hot summers and cold winters.


It’s important to note that Levelized Billing does not reduce electric bills. If you sign up to participate, you will still pay for the total usage that you would have, otherwise. You’ll just be paying a more consistent amount from month to month. Of course, your bill amount will be directly related to your electrical use. But generally speaking, folks in our service area typically use more energy in the summer (trying to stay cool) and in the winter (trying to keep warm). Instead of having electric bills that may be significantly higher during those months of the year, Levelized Billing allows our members to plan for monthly bills that fall within an anticipated average range—based on past use, and adjusted for current use.

In order to participate, you must:

  • have been an AEC residential customer at your current service location for 12 months or longer
  • sign up anytime from April 1 through October 31 by contacting AEC extension 1146.
  • pay your electric bills promptly. (Failure to make payment within 10 days after the due date may result in cancellation.)

Here’s how your Levelized Bill is calculated.

First, we look at your last 12 months of use—not the amount of your past bills. The total number of kilowatt-hours you used during the last year is then multiplied by the current retail rate that Appalachian Electric Cooperative charges for electricity. Then we multiply that number by 1.05, add the base customer charge, and divide the resulting number by 12. This is your Levelized Billing amount.

Your account is reviewed monthly and adjusted accordingly. As the oldest month drops off, the most recent month is added in. This keeps a true average by using the current 12-month average use. Your meter is still read monthly, and (when all’s said and done) you still end up paying for exactly the amount of electricity you use—no more, and no less.

Once again, Levelized Billing is a great tool for budgeting. But it doesn’t mean you pay less for electricity each year. It means that you will pay more in some months (usually the milder months in spring and fall) than you would have, otherwise. It also means that you will pay less than you would, otherwise, during months when we typically see more extreme weather, in summer and winter. Just as the name implies, it “levels out” your payment amounts during the course of the year.