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(865) 475-2032 Jefferson & Sevier County
(423) 586-4755 Hamblen County
(865) 828-5225 Grainger County

Service Information

ESTABLISHING

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Each prospective member desiring electric service will be required to:

  1. Sign AEC’s membership application for service contract.
  2. Pay a $ 5.00 membership.
  3. Pay a service connection charge (additional charge for same day connections).
  4. Pay the required deposit. (1) After two years of continuous service at the same location and all bills being paid by the net due date, the deposit is subject to be applied to the member's account. (2) Upon termination of electric service, the deposit will be applied to any unpaid bills of the member and if any balance of the deposit remains, said balance will be refunded to the member.

CHARGES TO OBTAIN SERVICE = MEMBERSHIP + DEPOSIT + CONNECTION FEE

MEMBERSHIP:

NEW MEMBER ----------------------------------------------------- $ 5

DEPOSITS:

RESIDENTIAL:

RENT OR LEASE (EITHER PROPERTY OR HOME) -------------- $300

OWN (BOTH PROPERTY AND HOME, PROOF REQUIRED) ----$100

COMMERCIAL: 

SMALL BUSINESSES -----------------------------------------------$300 MINIMUM

OTHERS ------------------------------------------2 TIMES AVERAGE MONTH BILL

SERVICE CONNECTION CHARGES:

RESIDENTIAL:

CONNECTION – NEXT DAY (METER ONLY) ---------- $ 20

CONNECTION – SAME DAY (METER ONLY) ---- ----- $ 60

NEW SERVICE CONNECTION -
(REQUIRE BUCKET TRUCK AND SCHEDULED) ------- $50

COMMERCIAL:

CONNECTION FEES – NEXT DAY ONLY -
(SINGLE PHASE & THREE PHASE SELF
CONTAINED METER ONLY) ------------------------------------ $25

THREE PHASE & SPECIAL METERS ---------------------------- $50 MINIMUM

**ALL NEW SERVICES COULD REQUIRE AN AID-TO- CONSTRUCTION CHARGE OR AN ENGINEERING CHARGE.

SERVICE CHARGES

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Collection & Reconnection Charges

  • Whenever a trip is made to collect an account, there will be a $15.00* minimum charge for the trip. If an account has been disconnected for non-payment and the customer desires to pay the bill and be reconnected, the following reconnection charges will apply:
    • During normal working hours $30.00*
    • Between 4:00 P.M.. and 10:00 P.M.. $60.00*
    • After 10:00 P.M.., weekends, holidays $150.00*

Any check returned due to insufficient funds will be subject to a $15.00* minimum bad check charge

*Charges are subject to change without notice.

Temporary Service Charge

Customers requiring electric service on a temporary basis may be required by AEC to pay all costs for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, etc.

SERVICE FOR NEW CONSTRUCTION

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All connections for new service are $50.00* minimum (an additional minimum bill guarantee “ aid to construction” charge may apply to line extensions)

There are additional requirements for establishing service for new construction. To obtain new service the customer is required to:

  1. Apply for service. (sign a contract and easement)
  2. Pay a membership and a deposit.
  3. Pay a service charge for new service.
  4. Obtain a state electrical permit. (The person responsible for the electrical work should purchase the state electrical permits.)

New Service Procedures

  • At the time service is applied for, our customer service representative will fill out a spot sheet for our engineers. The engineers will then go out and mark the service and note any trimming that has to be done before the job can be scheduled. All grade work must be complete before the temporary service can be spotted.
  • After our engineers have spotted for the service (temporary or permanent), it is the responsibility of the customer to employ an electrician to complete the wiring. A customer may wire his own property provided his work passes the state inspection.
  • After the job is completed, it is the responsibility of the customer to notify the state inspector that the job is ready for inspection. If the work passes, the inspector will issue an approved job certificate to the Cooperative and the Cooperative will connect the service as soon as possible. If the service has not been connected within five (5) working days after the inspection is made, please call AEC Customer Service at 865-475-2032, Ext.1800.

POINT OF DELIVERY

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The point of delivery is the point, as designated by AEC, on the customer's premises where electric power is to be delivered. All wiring and equipment beyond this point of delivery shall be provided and maintained by customer at no expense  or responsibility of AEC

Point of delivery is further defined as that point where the obligation ends for AEC to furnish and install conductor, and where obligation begins for the customer to furnish and install conductor.

CUSTOMER'S WIRING STANDARDS

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All electrical wiring of the customer must comply to standards set forth by the National Electrical Code, the State of Tennessee, as per the Division of Fire Prevention, and other local codes that may apply. The National Code is superseded by the more stringent state and local codes, but in all cases is the minimum acceptable standard.

All meter locations, for both underground and overhead services, must be approved by a representative of AEC.

 

INSPECTIONS

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AEC will install electric service only after a satisfactory inspection has been performed by an authorized representative of the Department of Commerce and Insurance, State of Tennessee.

Application for such electrical inspections may be made at the office of AEC, Customer Service Department. However, such inspections or failure to inspect or reject shall not render AEC liable or responsible for any loss incurred or for property damages resulting from defects in the installation, wiring, or appliances, or from violation of AEC or other government rules, or from accidents which may occur upon customer’s premises.

For further information on state electrical inspections, please contact the State Electrical Inspector at extension 1118, between the hours of 7:30 “ 8:30 am, Monday “ Friday.

 

UNDERGROUND SERVICE LINES

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Customers desiring underground service lines from AEC’s overhead system must bear excess cost incident thereto. Members, desiring underground electric facilities, must bear all excess cost. However, the standard aid-to-construction charge for the underground secondary service line will be waived for members building a new all-electric home. All- electric homes must include: an electric heat pump, electric water heater, electric range, and electric washer and dryer. Specifications and terms for such construction will be furnished by AEC upon request.

 

NON-STANDARD SERVICE

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Customers shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages.

 

OUTDOOR LIGHTING FACILITIES

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AEC will supply, install, and maintain the light fixture, all the equipment pertaining to the fixture, and furnish electrical energy to the customer. No pole will be located a distance greater than 100 feet from a roadway or drive for the purpose of installing a security light. Outdoor lighting charges vary.

 

LINE RELOCATION AT CUSTOMER REQUEST

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AEC shall, at the request of the customer, relocate or change the existing AEC-owned equipment. The customer will be required to pay the estimated cost of relocation, including appropriate overhead, prior to the the work being done. Please contact AEC Customer Service for more information.

 

ADDITIONAL INFORMATION FOR NEW SERVICE

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  1. Copper or aluminum wire may be used in service entrances.
  2. The anchoring device used for the Cooperative’s wires, sometimes called an eyebolt, is to be installed and owned by the customer.
  3. The base for the meter is to be installed and owned by the customer.
  4. The initial right-of-way trimming is the responsibility of the customer.
  5. Permit Fees vary as to the size of the service.
  6. Information about TVA incentives for energy right Homes and heat pump loans is available upon request.
  7. Detailed diagrams of requirements for new services are available in our Customer Service Department.

For further information about new service, please contact our Customer Service Department @ ext. 1800