Residential Services

Appalachian Electric Cooperative (AEC) is prepared to assist you with New Residential Service Requests. We offer electronic options for both FlexPay and Post Pay accounts. Please read the following information to determine which type of account you would like to set up. All service request are for next day service.

Each prospective member desiring electric service will be required to:

  • Sign AEC membership application for service contract
  • Pay $5 for membership
  • Pay the required deposit
  • Pay a service connection charge

If you need information on electrical inspection, contact the TN State Electrical Inspector James Dearing at 865-850-0062.

Residential Accounts

These accounts require a $5 membership fee, a connection fee of $20 and a deposit. Deposits are based on your credit score and can range from $0 to $300. Members with Post Pay Accounts receive a monthly bill, via mail or paperless options. Late fees apply after statement due date and accounts are subject to disconnection 11 days after due date.

For a Post Pay Application please follow the link, it will open an online fillable application form. Download the application to your computer, then open the downloaded application, fill out all the fields on the application, save it to your computer and then return it by e-mailing us or print it out and return by U.S. Mail. Attach a copy of your photo identification and a photo copy of your Social Security card.

You may return it by e-mailing us or fax it to us at (865) 262-0122 or return by U.S. Mail. Once you send in your application, please contact Member Support at (865) 475-2032 Ext. 1810 to confirm receipt.

  • You may reach out to one of our Member Support Representatives at ext. 1810 for additional services such as security lighting.
  • To obtain Electrical Permits online from the State of Tennessee, please visit the Department of Commerce and Insurance website or contact the State office at (615) 741-7170.
  • To request Electrical Inspections, you must contact the State Office at (615) 741-7170.
New Service Account

FlexPay Residential Account

This account requires a $75 fee to start. This includes the $5 membership fee, a minimum credit balance of $50 and a $20 connection service charge. Flex Pay does not require a deposit. FlexPay participants have instant access to how often to make payments—and in what amounts. This option offers you freedom, convenience, and a way to keep an eye on your energy use 24/7. You’ll never again have to wonder how much you might owe on your next electric bill. Co-op FlexPay puts the power of managing your energy use in your hands!

Please Note: A Co-op FlexPay account is subject to immediate disconnection any time the credit balance falls to 0 or below—including weekends, holidays, and during extreme weather conditions.

For a FlexPay Application please follow the link, it will open an online fillable application form. Download the application to your computer, then open the downloaded application, fill out all the fields on the application, save it to your computer and then return it by e-mailing us or print it out and return by U.S. Mail.

FlexPay Residential Account

Deposits

  • After 2 years of continuous service at the same location and all bills being paid by the net due date, the deposit is subject to be applied to the member’s account.
  • Upon termination of electric service, the deposit will be applied to any unpaid bills of the member and if any balance of the deposit remains, said balance will be refunded to the member.

Service Connection Fee

  • Next Day (meter only): $20
  • Same Day (meter only): $60
  • New Connection (Requiring bucket truck. Must be scheduled): $50

All new services could require an aid-to-construction or engineering charge.

Service Charges

Collection & Reconnection Charges

Whenever a trip is made to collect an account, there will be a $15* minimum charge for the trip. If an account has been disconnected for non-payment and the customer desires to pay the bill and be reconnected, the following reconnection charges will apply:

  • During normal working hours $30*
  • Between 4 p.m and 10 p.m $60*
  • After 10 p.m, weekends, holidays $150*

Any check returned due to insufficient funds will be subject to a $15* minimum bad check charge

*Charges are subject to change without notice.

Temporary Service Charge

Members requiring electric service on a temporary basis may be required by AEC to pay all costs for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, etc.