AEC is prepared to assist you with New Residential Service Requests. We offer electronic options for both FlexPay and Post Pay accounts. Please read the following information to determine which type of account you would like to set up. All service request are for next day service.
FlexPay Residential Account
This account requires a $75.00 fee to start. This includes the $5.00 membership fee, a minimum credit balance of $50.00 and a $20.00 connection service charge. Flex Pay does not require a deposit. FlexPay participants have instant access to how often to make payments—and in what amounts. This option offers you freedom, convenience, and a way to keep an eye on your energy use 24/7. You’ll never again have to wonder how much you might owe on your next electric bill. Co-op FlexPay puts the power of managing your energy use in YOUR hands!
PLEASE NOTE that a Co-op FlexPay account is subject to immediate disconnection any time the credit balance falls to zero or below—including weekends, holidays, and during extreme weather conditions.
For a FlexPay Application please follow the link, it will open an online fillable application form. Download the application to your computer, then open the downloaded application, fill out all the fields on the application, save it to your computer and then return it by e-mail to Contact@aecoop.org or print it out and return by U.S. Mail.
Post Pay Residential Accounts
These accounts require a $5.00 membership fee, a connection fee of $20.00 and a deposit. Deposits are based on your credit score and can range from $0 to $300.00. Members with Post Pay Accounts receive a monthly bill, via mail or paperless options. Late fees apply after statement due date and accounts are subject to disconnection 11 days after due date.
For a Post Pay Application please follow the link, it will open an online fillable application form. Download the application to your computer, then open the downloaded application, fill out all the fields on the application, save it to your computer and then return it by e-mail to Contact@aecoop.org or print it out and return by U.S. Mail.
Please download and complete the application and attach a copy of your photo identification and a photo copy of your Social Security card. You may return it by e-mail to Contact@aecoop.org or fax it to us at 865-262-0122 or return by U.S. Mail. Once you send in your application, please contact our Contact Center at 865-475-2032 Ext. 1810 to confirm receipt.
You may reach out to our Service Department at ext. 1800 for additional services such as security lighting.