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What To Do When The Lights Go Out
Power Restoration/Frequently Asked Questions
We’ve got you covered
When you find yourself suddenly in the dark, you want outage reporting options that don’t involve waiting on hold—something that frequently occurs when call volumes are high during a major outage. AEC gets that. So we’re providing you with two new ways to let us know you’re out of power.
- Online, via our outage map
In addition to displaying the locations of any current service interruptions, AEC’s outage map now offers members the ability to report outages. With a few taps on your smartphone or tablet touchscreen, you can provide us with the location of your outage and any pertinent information that may be helpful. You can also request to be notified by either text or email when your service is restored.
- By phone, via our automated system
AEC’s Interactive Voice Response system makes it possible to get through to us immediately with your outage report. If we’re already aware that your area has been impacted by a disruption in electric service, you’ll hear a message to that effect. And you’ll have the option of receiving a return phone call to notify you when your power’s back on.
One very important thing to note: in order to accurately document your outage using these methods (and also to notify you by a return call) we need your current telephone contact number. The number you provide through outage reporting must agree with the one we have on file for your electric account. If you first obtained service with us years ago, chances are good that we may not have your current phone number. To update your contact information, please call our Service Department at ext. 1800. Don’t wait until there’s an outage to find out that our system doesn’t recognize your telephone number!